Adam26745981e46z

Participant

Question

Unable to log-in to creative cloud

Forum|Forum|3 years ago
October 23, 2022
1 reply
240 views

Hello experts

I want to log in to Adobe Creative Cloud which is installed on my Windows laptop, but the pop-up window for authentication is Chrome based, and due to company policy I can log in with my work account only with Edge browser.

Is there a way to force Adobe cloud to open using the default system browser (Edge) or any other way to authenticate which is not using the embedded Chrome?

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Community Expert

Community Expert

the cc desktop app does use your default browser.

wait a minute. what popup window for authentication? do you have 2fa enabled and for your 2nd device you use a web browser?

Adam26745981e46zAuthor

Participant

Interesting. I'm getting a denied login due to policy, maybe it's due to Edge being based on Chromium?

Anyway, still I have the same issue, can't login with the embedded browser. Is there another way to log in?

Community Expert

Community Expert

paste screenshots that show what you're doing. for example, for me:

if i'm signed out and open the cc app, i see:

i enter my email and i see:

because i have 2fa enabled. i tap 70 on my mobile app and then the cc desktop shows me signed in with everything available