Adam26745981e46z

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Unable to log-in to creative cloud

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Hello experts

I want to log in to Adobe Creative Cloud which is installed on my Windows laptop, but the pop-up window for authentication is Chrome based, and due to company policy I can log in with my work account only with Edge browser.

Is there a way to force Adobe cloud to open using the default system browser (Edge) or any other way to authenticate which is not using the embedded Chrome?

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Community Expert

Community Expert

the cc desktop app does use your default browser.

wait a minute. what popup window for authentication? do you have 2fa enabled and for your 2nd device you use a web browser?

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Adam26745981e46zAuthor

Participant

Interesting. I'm getting a denied login due to policy, maybe it's due to Edge being based on Chromium?

Anyway, still I have the same issue, can't login with the embedded browser. Is there another way to log in?

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Community Expert

Community Expert

paste screenshots that show what you're doing. for example, for me:

if i'm signed out and open the cc app, i see:

i enter my email and i see:

because i have 2fa enabled. i tap 70 on my mobile app and then the cc desktop shows me signed in with everything available

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