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Participant
May 1, 2023
Question

Unable to open any CC apps

  • May 1, 2023
  • 2 replies
  • 1542 views

Hello, I am unable to open any Adobe Creative Cloud app. When I click "Open", the app will start normally, but when the proccess is done, it will open for a split second, then close wihtout a trace. I reinstalled all my apps, including Creatie Cloud itself, restarted my PC dozens of times, but it seems nothing works. It's even weirded, because I used to open all apps on my PC before without any problems. I attached a clip of me opening Premiere Pro with the problem present (I'm using Polish version of CC, the "Otwórz" means "Open" in English). Please help me, I will be forever thakful :]

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2 replies

Nancy OShea
Community Expert
Community Expert
May 2, 2023

Restart your computer.

Go to Windows Start Menu.

Scroll Down to Adobe Premier (or whichever app you wish to launch).

Right-click on the icon and select More > Run As Administrator.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 1, 2023

@K4WH 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Participating Frequently
May 1, 2023

Having this same issue and none of these worked, I've been trying for like six hours

kglad
Community Expert
Community Expert
May 1, 2023

@LOLA29681518bad1 

 

what os/version?