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Dr.Nixon
Participant
March 24, 2021
Question

"Unable to reach Adobe servers" message on computer wake - macOS

  • March 24, 2021
  • 1 reply
  • 188 views

Adobe CC installed and activated, all applications in use work as expected. However, whenever my computer wakes from sleep, the Adobe CC icon in the menu bar shows an error alert (red exclamation point) and the app when opened reports "Unable to reach Adobe servers". When I click "retry" it immediately connects and the alert clears. It's not a problem per se but it's certainly annoying that CC is reporting a problem repeatedly. I can't understand what would cause this - why is the app unable to contact servers until I tell it to try again? No change in network access, just waking the computer from sleep. macOS 11.2.3

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1 reply

kglad
Community Expert
Community Expert
March 25, 2021

you have some os/security setting blocking internet access while your computer sleeps.