Unable to reach Adobe Servers on Mac OS

Question

Hello All,I am really hoping to get some insight on this issue. I have searched through MANY forums within this community and still have not found anything in regards to a solid fix. I have a MacBook Pro 15 in. Late 2013 model on MacOS Big Sur. I work in an enterprise enviornment - CC and all other adobe applications work just fine on local admin login; however, any other user that signs in within the domain is met with this "Unable to reach Adobe servers" message.  All sugggestions are helpful at this point; i have been stuck on this for going on two months now.PS - I have unistalled and reinstalled many times along side running Adobe CC Cleaner toolThank you

kglad · Answer

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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