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rgarbowski
Participating Frequently
Jan 5, 2021 7:55 PM UTC
Question

Unable to share CC library with other users

Share assets from a CC library using their email address, they are unable to see the library. Creative Cloud shows them as pending. A public link works but isn't ideal.

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5 replies

Mariia Novikova
Adobe Employee
Adobe Employee
Jan 6, 2021 5:51 PM UTC

Did invitees accept the the invite via CCD? And notification is gone, but Library is not shown there in Libraries list? Is that correct?

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rgarbowski
Participating Frequently
Jan 6, 2021 8:18 PM UTC

They followed the link they received in an email which opened a web browser, not CC Desktop.

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Mariia Novikova
Adobe Employee
Adobe Employee
Jan 6, 2021 8:22 PM UTC

And shared with them Library is not appearing neither on https://assets.adobe.com/libraries, neither in products (Libraries Panel in CCD, Ps)?

Could you please share the Library again and see if that helps? There were some outages last week.

Thank you!

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