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M
Maiden5FF9
Participant
September 30, 2021
Frage

Unable to sign in to creative cloud

  • September 30, 2021
  • 2 Antworten
  • 206 Ansichten

whenever i try to sign in, this pops up and i click sign in but it doesn't take me anywhere and the same thing keeps popping up. 

I uninstalled the app and install it again but still doesn't work

Dieses Thema wurde für Antworten geschlossen.

2 Antworten

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 30, 2021

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
M
Maiden5FF9Autor
Participant
September 30, 2021

Hi! thanks for you help but as soon as i open the app, it ask me sign in and from there i can move forward or backwards. it's basically stuck in the sign in pop up

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