Unable to sign in to creative cloud

Forum|Forum|4 years ago
September 30, 2021
2 replies
202 views

whenever i try to sign in, this pops up and i click sign in but it doesn't take me anywhere and the same thing keeps popping up.

I uninstalled the app and install it again but still doesn't work

This topic has been closed for replies.

John T Smith

Community Expert

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

M

Maiden5FF9Author

Participant

Hi! thanks for you help but as soon as i open the app, it ask me sign in and from there i can move forward or backwards. it's basically stuck in the sign in pop up

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