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Inspiring
July 8, 2014
Answered

Unable to start Creative Cloud sync on Mac OSX

  • July 8, 2014
  • 1 reply
  • 1039 views

Hi

I am unable to start Creative Cloud file syncing under Mac OSX 10.9.3. Clicking on "Start syncing" in the screenshot below causes the creative cloud dialog box to flash white and then the "Start syncing" page appears again.

Clicking on the button again and it seems to whir in to life (see below) but after a while looks like it times out and goes back to the "start syncing" screen. I've restarted the creative cloud app, relaunched finder, changed the sync target location and restarted the computer. Still the same problem.

Hope someone can help. I purchased an add on for Lightroom and would like to use the sync feature to install it - along wiht enabling file syncing.

This topic has been closed for replies.
Correct answer Colin_Rickman

Hi

I switched off my software firewall in OSX. Still no change. No block on the router and I have tried it both on my home broadband and work network. In both cases it was on a computer running OSX 10.9.3 (different computers though).


Hi

This was solved on another post. See here for the solution:

Re: File Sync won't turn on

1 reply

Jeffrey_A_Wright
Legend
July 8, 2014

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

Colin_Rickman are you on a managed network?  Have you been able to sync successfully previously?

Inspiring
July 8, 2014

Hi

I'm not on a managed network. This is the first time I have tried to sync. No problem with other cloud sync services.

Jeffrey_A_Wright
Legend
July 8, 2014

Collin_Rickman I would recommend reviewing the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.