Unable to sync due to server error

I'm having the same issue and was going to send the log file as suggested, but it doesn't seem to be in the CoreSync folder where specified.

Regards

Sion

Hi,

I have been fighting this same issue for months now. When I am logged in at one location, everything syncs fine however when I login at another location, I get this error. I finally packed up my iMac and took it to the other office and as soon as I connected to the internet, everything synced up immediately. I am back at the first location again with the iMac and files are not syncing again. I believe it may have something to do with the internet restrictions?

Hi Jia Jun,

Sorry to hear about your difficulties. Thanks for trying the troubleshooting you mentioned. A few other things I was curious about.

Are you seeing the server error in a browser or within the Creative Cloud app? I have seen instances of this error occurring in the past when collaborating a folder with others and one of the collaborators runs out of space. Once this occurs, anyone which attempts to sync files within the collaborated folder would receive a server error message.

You can check if you have collaborated folders by going to this web address:

https://assets.adobe.com/files?filter=shared

If you do see folders at that web address that means you have collaborated folders. I'd check to see if the files which are resulting in the server error are within a collaborated folder.

If you do have collaborated folders, you might want to ensure who ever you are collaborating with including your own account, has free space by going here: https://assets.adobe.com/activity/settings

If anyone you're collaborating with or your account is low on free space you might try emptying the Archive here and see if it helps.

https://assets.adobe.com/files?filter=archive

Could you check these thing too and let me know if they help?

Best,

- Dave