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backupa8331402
Participant
December 19, 2017
Answered

Unable to sync due to server error

  • December 19, 2017
  • 1 reply
  • 574 views

Some of my files have not been syncing lately, others have no problem. The error I am getting simply says "due to server error" nothing specific. I have read that this can be caused by other collaborators running out of space. These files are stored in folders that are collaborative, however other files in these folders are syncing. I did notice that some of the collaborators, including the owner, of these files no longer have Creative Cloud accounts, not sure if this could have anything to do with it as we have had ghost collaborators there for quite some time now. Please help!

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Correct answer David__B

Hi Backup Account,

I wondered if the issue might be related to collaborators that no longer have Creative Cloud accounts running out of space. Would it be possible to just copy the files in the ghost accounts collaboration to a different folder temporarily, then remove yourself from that collaboration and start a new one with yourself as the owner and put the moved files there instead?

Could you try that and see if it resolves the issue?

Thanks,

- Dave

1 reply

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
December 20, 2017

Hi Backup Account,

I wondered if the issue might be related to collaborators that no longer have Creative Cloud accounts running out of space. Would it be possible to just copy the files in the ghost accounts collaboration to a different folder temporarily, then remove yourself from that collaboration and start a new one with yourself as the owner and put the moved files there instead?

Could you try that and see if it resolves the issue?

Thanks,

- Dave

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