Unable to sync e rorr

Question

Hello anybody come across this error too? Im a mac user and I cannot sync my file for some reason. Tried giving permissions and all other fixes from the link "Error Code 198" but nothing worked. Its exhausting because I cannot use downloaded fonts and stuff like that.

Version of the app - 6.1.0.587

kglad · Accepted Answer

do a clean cc install carefully following each applicable step:

uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Tarun Saini · Answer

Hi there,

We are sorry to hear about your difficulties. Would you mind sharing the version of the operating system along with the system configuration? Make sure your system meets the minimum requirements to run the Creative Cloud Desktop Application Adobe Creative Cloud System requirements. Also, describe what you were doing just prior to encountering an issue with syncing your files?

Please try the below-mentioned steps and check if that helps:-

Open the Creative Cloud desktop app and then go to Preferences. In the left pane, select Syncing, then click on Pause sync and then after a few minutes click on Resume syncing & see if that helps.
You may also try using the Adobe Creative Cloud Cleaner Tool & check if that helps: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
{Note: Please ensure that before using the Cleaner Tool, you've successfully closed all Adobe Creative Cloud Programs completely from the background}

Let us know how it goes.

Regards,

Tarun

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