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Inspiring
Dec 17, 2020 5:15 AM UTC
Answered

Unable to sync file 20081007-232859. CC Sync will not sync any files.

The file name does not exist. I closed "Adobe Desktop Service" and "CoreSync" in the Activity Monitor. I restarted several times. My new and updated files are not being synced.

Thank you for your help

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LA0968Correct answer
Inspiring
Jan 7, 2021 3:39 PM UTC

Deleting the contents of the OOBE folder worked. All 89,000 files had to resync, which took about 18 hours, but my problem is solved. 

7 replies

LA0968AuthorCorrect answer
Inspiring
Jan 7, 2021 3:39 PM UTC

Deleting the contents of the OOBE folder worked. All 89,000 files had to resync, which took about 18 hours, but my problem is solved. 

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denez mcadoo
Inspiring
Jan 8, 2021 12:46 AM UTC

Sorry, what is the OOBE folder? Im having this issue, but I don't understand the solution.

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LA0968Author
Inspiring
Jan 8, 2021 3:29 AM UTC

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

It is the third option. I tried No. 1 with no luck, skipped No. 2 and No. 3 worked. 

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LA0968Author
Inspiring
Dec 17, 2020 3:22 PM UTC

I was syncing new files when I realized a folder had too files in it. I deleted it and I think that caused this problem. I have been looking for a solution on this forum. I am hesitent to follow advice that is from 2015 or 2018. I figured there have been updates. Is everything on this forum safe to follow? It seems I'm at the point to reinstall the CC app.
Thanks for your advice.

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