Unable to sync file 20081007-232859. CC Sync will not sync any files.

Forum|Forum|5 years ago
December 17, 2020
2 replies
627 views

The file name does not exist. I closed "Adobe Desktop Service" and "CoreSync" in the Activity Monitor. I restarted several times. My new and updated files are not being synced.

Thank you for your help

File sync

This topic has been closed for replies.

Correct answer LA0968

Deleting the contents of the OOBE folder worked. All 89,000 files had to resync, which took about 18 hours, but my problem is solved.

L

LA0968AuthorCorrect answer

Inspiring

Deleting the contents of the OOBE folder worked. All 89,000 files had to resync, which took about 18 hours, but my problem is solved.

denez mcadoo

Inspiring

Sorry, what is the OOBE folder? Im having this issue, but I don't understand the solution.

L

LA0968Author

Inspiring

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

It is the third option. I tried No. 1 with no luck, skipped No. 2 and No. 3 worked.

John T Smith

Community Expert

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

L

LA0968Author

Inspiring

I was syncing new files when I realized a folder had too files in it. I deleted it and I think that caused this problem. I have been looking for a solution on this forum. I am hesitent to follow advice that is from 2015 or 2018. I figured there have been updates. Is everything on this forum safe to follow? It seems I'm at the point to reinstall the CC app.
Thanks for your advice.

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