Unable to sync file due to server error...

Hi Nolan,

As Dave mentioned, you can post a link of your shared .zip file here. Meanwhile, does the issue still persist? Could you please try:

• logging out of Creative Cloud application,
• killing it
• relaunching it and
• Then singing in again and see if you can get the sync working for you.

If not, please do send the log file to us so that we can investigate any errors in there.

Regards,

Ramesh.

Hi Nolan,

Sorry to hear about your difficulties. In the past I've seen reports of server errors being related to collaborating a folder with others and one of the collaborators running out of space. Are you currently collaborating folders with other users?

You can check here: Adobe Creative Cloud to see if you are collaborating any folders,

If you are collaborating, I'd suggest you either discontinue the collaborations or ensure everyone has free Creative Cloud storage space. Often having all collaborators empty their Archive helps: Adobe Creative Cloud

If this isn't the case, you can send me your log files to relay to our engineering department to investigate the cause. You'll need to upload the .zip file somewhere it can be downloaded from. From there please just send me a link to where it can be downloaded from. If you click on my forum avatar you should get an option to send me a message, where you can privately send me the link to download the log file .zip. It will probably take a couple days to have  them reviewed and follow up with you.

Please let me know if this makes sense and if you have questions.

Thanks,

- Dave