Skip to main content
D
demonhawk
Participant
September 22, 2014
Question

Unable to sync files only on new files on my Mac

  • September 22, 2014
  • 1 reply
  • 920 views

Everytime i am saving a new file at work (Mac), i.e. a picture, in my CC Folder, i see the message "unable to sync file". Update or editing existing files works fine.

On my second computer in my home office (PC), everything is working correctly. I can get rid of the message by drag and drop the file manually in the web CC Browser Window, but that isnt very handy.

Is there anything i can do about this issue?

This topic has been closed for replies.

1 reply

D
demonhawkAuthor
Participant
November 26, 2014

no one?

B
Ben Mordue
Participating Frequently
November 27, 2014

@demonhawk,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

IMPORTANT: Our email filter blocks .zip attachments, so please rename the zipped file to have some other file extension before sending.

(For example, if you want to send "CoreSync.zip", rename it to "CoreSync.ren" before attaching it to the email).

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

D
demonhawkAuthor
Participant
December 1, 2014

Mail is on its way!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices