Unable to sync files to Creative Cloud "due to Server Error"

Hi, Neelam

I’m using an iMac with macOS Mojave 10.14.6 installed and this issue is with the desktop app.

There is some files that are syncing but some aren’t. I’ve checked these files for any special characters or double spacing but all seem fine.

This seem to have only happened recently. I also have an issue with the libraries not syncing, this has been an problem for a while so not sure if this is linked.

I’ve followed steps you’ve outlined below but this hasn’t work ☹

Hi Steven,

We are sorry to hear about all your difficulties with Adobe Cloud as it is not syncing your files. Would you help us know if you are talking about the Creative Cloud Application? Also could you please help us understand more about your issue by providing the below information:

1. What operating system are you using?

2. Is this on your iPad or your computer?

3. What browser version are you using?

4. If iPad, What iOS version are you using?

5. Does the same thing occur in all browsers?

6. Has it always done this or is this something that just started happening recently?

Also, if it is a Creative Cloud App sync issue try the steps outlined on this document and see if they resolve this issue: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

You can also try the below steps once the above-mentioned steps are checked and performed:

1) Completely sign out of Creative Cloud.

2) Delete the Creative Cloud Files folder. (FIRST check the Creative Cloud files in the cloud via a web browser to make sure everything is there. if not move the contents of your CCF folder to a temporary folder .. just as "Temporary" or any name of your choice)

3) Sign back into Creative Cloud.

After it is resynced, You can place a new folder in the CCF folder 

Let us know how it goes.

Regards,

Neelam