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Kadir Yasin281759775ltr
Participant
January 31, 2023
Answered

Unable to sync. Install sync component and try again. Error Code 198

  • January 31, 2023
  • 3 replies
  • 18326 views

Hi there, "Unable to synchronize. Install the synchronization component and try
Again. Error Code 198" I get this error. I say tried again and after 1% it keeps giving me this error.

 

    Correct answer kglad

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, apply this fix to your cc desktop app https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198

    3 replies

    D
    Daniel327609904qcy
    Participant
    October 6, 2023

    Hi, 

    I'm having this issue and tried multiple times to fix it. I have uninstalled and re-installed about 3 times and nothing is working. It keeps saying that there is a sync compononet missing. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 6, 2023

    @Daniel327609904qcy 

     

    did you follow all the steps carefully in the exact order listed?

    D
    Daniel327609904qcy
    Participant
    October 6, 2023

    I did yes. It's saying the sync compononet is missing and I have tried everything to fix it 

    T
    TUAN24871030buro
    Participant
    June 20, 2023

    I have same problem, and after reviewing the installation log, it seems that the problem does not stem from permission-related issues. Instead, I received the following error:

    Code=260 "The file “CoreSync” couldn’t be opened because there is no such file."

     
    Bellow is detail log.

    06/21/23 06:54:32:423 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Inside hdpimControlProgress for request type '2' with driverXML
    06/21/23 06:54:32:816 | [INFO] | 78829 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 40495752 | 0 | Successfully deleted directory from path: /tmp/6758F720-6B2B-4AA8-BCA9-FAB57346CFB7. Recursive: 1
    06/21/23 06:54:32:817 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Exiting hdpimControlProgress with status '0'
    06/21/23 06:54:33:020 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Inside hdpimTerminateSession
    06/21/23 06:54:33:021 | [INFO] | 78829 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 40495708 | 0 | Exiting hdpimTerminateSession, successfully closed session '0'
    06/21/23 06:54:33:027 | [INFO] | 78829 | HDSetup | HDSetup | AppContext | | HDSetup | 40495690 | 0 | Exit Code: 198
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 1 error(s), 2 warnings(s)

    FATAL: Error occurred in install product workflow with error code 198 error message Source: /Applications/Utilities/Adobe Sync/CoreSync; Destination: /System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “CoreSync” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/CoreSync, NSUnderlyingError=0x600001c0d3e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
    ERROR: Failed to backup folder /Applications/Utilities/Adobe Sync/CoreSync with error Source: /Applications/Utilities/Adobe Sync/CoreSync; Destination: /System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “CoreSync” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/CoreSync, NSUnderlyingError=0x600001c0d3e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
    WARN: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/CoreSync' to dst file '/System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340'.
    WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “CoreSync” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/CoreSync, NSUnderlyingError=0x600001c0d3e0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Applications/Utilities/Adobe Sync/CoreSync, Destination: /System/Volumes/Data/.adobeTemp/DEE8FF4C-51B7-4929-951B-51EA83D1B340
    -------------------------------------------------------------------------------------

    06/21/23 06:54:33:044 | [WARN] | 78829 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 40495708 | 0 | Error in reading packet info from the pipe 7, errno = 9
    06/21/23 06:54:33:045 | [INFO] | 78829 | HDSetup | HDSetup | AppContext | | HDSetup | 40495690 | 0 | ************************* END Adobe Setup *************************
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 21, 2023

    @TUAN24871030buro 

     

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      T
      TUAN24871030buro
      Participant
      June 23, 2023

      Thanks for your supports. My problem is solved.

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        January 31, 2023

        reset the cc desktop app by making sure it's in the foreground, then press:

        Win: Ctrl + Alt + R
        Mac: Cmd + Opt + R


        if that fails, apply this fix to your cc desktop app https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198

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