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Melanie_Burger
Melanie_Burger
Participant
February 12, 2015
Question

Unable to sync Libaries

  • February 12, 2015
  • 1 reply
  • 656 views

I created a library in Illustrator CC that I would like to share with my team; however, when I select "Collaborate..." from the options menu, I get this browser page:

And when I navigate to "My assets" > Libraries, the library is not there either. I've tried restarting Illustrator and Creative Cloud, and reinstalling Creative Cloud.

On the flip-side, I can sync files just fine.

Thanks in advance for any help.

This topic has been closed for replies.

1 reply

Melanie_Burger
Melanie_BurgerAuthor
Participant
February 12, 2015

I also tried,

but this didn't work either.

E
Adobe Employee
Elba Sobrino
Adobe Employee
February 13, 2015

Hi Melanie,

Sorry you are having difficulties sharing your library.  Do you have Photoshop installed?  Do you have the same issue trying to collaborate on a Library there?  Which platform and browser are you using?  Which version of Illustrator and the Creative Cloud desktop app do you have installed.

Hopefully I can redirect your issue to the appropriate team once you answer.

Thanks,
Elba

Melanie_Burger
Melanie_BurgerAuthor
Participant
February 14, 2015

Hi Elba,

Thanks for your response. I tried to collaborate on a library in Photoshop CC 2014 as well, and received the same screen (Page not found).

  • I'm on a Mac OS X 10.9.5.
  • My browser is Google Chrome
  • I'm using Illustrator CC 2014
  • My Adobe Creative Cloud is Version 1.9.0.465

I also have Creative Cloud running on my laptop, tied to the same account. I'll check whether I can collaborate libraries on it when at home and get back to you.

Thanks,

Melanie

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