Unable to use apps after payment

Forum|Forum|5 years ago
December 13, 2020
2 replies
144 views

After a free trial I paid for the first month for all CC apps. The invoice and information shows up on my account and my transaction history on the card I used to pay for it. However, everytime I open a CC app (like Lightroom Classic) it still asks me to choose and pay for a plan. I'm logged into the same account that I used to pay for it so I'm not sure what else to do.

Cloud storage web assets

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Nancy OShea

Community Expert

Restart your computer.
Update your CC Desktop App.
Ensure you are logged in to your PAID plan ID and password.

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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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