Unable to view cloud documents or Adobe fonts

Forum|Forum|4 years ago
July 2, 2021
5 replies
282 views

Hi there! I've been on hold all day on the phone so I'm just going to post my issue here.

I noticed today that I cannot access Adobe fonts within a document even though the fonts are active. When trying to troubleshoot this I also noticed that I literally cannot access a single document on the cloud. I can view a document within the browser but when I click to open it in the app (for example, Adobe XD) it says the file cannot be found (or some error I can't remember).

I recently upgraded to a Macbook Air with the M1 chip. Maybe this is the issue? I have the entire Adobe suite plan and it's paid for so that's not the issue. My wifi is perfectly fine.

Any help on this headache would be insanely appreciated. Thanks.

Here's an image of what I'm dealing with:

My cloud documents will stay loading like this - nothing can actually be loaded.

Cloud storage web assets

This topic has been closed for replies.

mintyh

Known Participant

I'm not sure if this will help, but here was what worked for me with the endless spinning "loading fonts" issue:

https://community.adobe.com/t5/creative-cloud-services/endless-quot-loading-adobe-fonts-quot-in-the-creative-cloud-app-possible-solution-below/m-p/12180331#M24971

S

Sonja5EE3

Participant

The same thing happend to me more than a month ago and it still doesn't work. I'm using the programms on a windows PC and I didn't change anything it just stopped working one day ( it still worked fine the day before).

I tried everything I could find on support pages too and posted something here as well but sadly didn't get any answers.

Can't open from the browser as well but I could download everything to my computer and open/use it from there.

Diana369

Participating Frequently

I am also having the same issue and have gone through repairing, uninstalling and installing the new ap. I've also rebooted my laptop. I have an older Mac running on OS X Yosimite 10.10.5 but that shouldn't matter. One shouldn't have to keep buying new equipment and updating operating system for the ap to work. They also have a new ap/payment for Canadians that just happened recently. I'm wondering if this is causing an issue becasue I noticed this just started happening today.