Skip to main content
Participant
February 8, 2023
Question

Unexpectedly signed out of CC

  • February 8, 2023
  • 1 reply
  • 124 views

This is what I see when I try to enter Creative Cloud.

The writing in Russian says: "You've been singed out. Please, sign in again to continue using Adobe apps." button: "sign in"

I've found an article here, that describes different ways to get rid of this error. I've used all of them, a non worked. Is it possible, that there's a problem at Adobe side? 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 8, 2023

no, there's no problem on adobe's end.

 

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html