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glaustin
glaustin
Inspiring
Jul 25, 2023 4:38 PM UTC
Answered

Uninstaller Tool?

Hi Guys

I am planning to uninstall some old versions of various apps from my laptop, but I cannot seem to find a link to the latest version of the uninstall tool. Does anyone know where I can find the actual download for the latest tool, please?

 

Regards,

Gra

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kglad
kgladCorrect answer
Community Expert
Jul 25, 2023 6:48 PM UTC

select option 4 (assuming your cc desktop app is no longer installed which would allow you to properly uninstall those apps).  ie, the proper uninstall process is to follow, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

and only use the cleaner if there are remnants left that need removal.

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3 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Jul 25, 2023 4:48 PM UTC

Hi @glaustin,

 

Please use this link to use the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if that helps.

 

Regards,

Tarun

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glaustin
glaustinAuthor
Inspiring
Jul 25, 2023 5:27 PM UTC

Many thanks Tarun

I only have a couple of options to choose from (see attached), yet I want to uninstall PPr/Ae/Me/Au 2018 and some 2020 versions (or am I using this wrong?)

Regards,

Gra

 

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kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Jul 25, 2023 6:48 PM UTC

select option 4 (assuming your cc desktop app is no longer installed which would allow you to properly uninstall those apps).  ie, the proper uninstall process is to follow, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

and only use the cleaner if there are remnants left that need removal.

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