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meliax
Participant
Oct 31, 2024 1:09 AM UTC
Question

Uninstalling Creative Cloud

I haven't used any Adobe apps for a few years.

I unintalled the apps I had - PS and IA using their uninstallers.

I have no other Adobe apps installed except for Creative Cloud.

When I try to uninstall it I get this message:

"Couldn't uninstall Creative Cloud for Desktop. You still have Creative Cloud applications installed on your computer that require it."

The reason I want to uninstall it is because it keeps spinning up the Adobe Content Synchronizer Helper - sometimes hundreds are running at the same time.

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 31, 2024 2:03 AM UTC

follow each step that you can:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


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