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Participant
August 21, 2023
Question

Unistall Animate and cc app keep showing Animte preferences message

  • August 21, 2023
  • 1 reply
  • 131 views

I had to uninstall  Adobe Animate as my pc memory was at the limit and I never used that program. Already to uninstall it it gave me several errors such as the message that said to close Animate to be able to uninstall it correctly (the program was not open, or running in background ).
Once I finally uninstalled it by turning off and turning on again the PC several times, the cc opens by itself displaying the message about Animate preferences, I selected to remove them and everything seemed to be fine. Now, several days later, every time I open the cc app the message appears again, and often as I run other programs (Adobe or not) cc app opens and show me the message about animate preferences.

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1 reply

kglad
Community Expert
Community Expert
August 21, 2023

install animate

restart your computer

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html