University cancelled my Adobe account but my domain is still attached to the portfolio

Forum|Forum|3 years ago
April 19, 2022
1 reply
299 views

Hello,

I have a domain with my name that is connected to my old student account at Adobe Portfolio - however the university cancelled the account without notifying me and I am not able to log in anymore, but the portfolio still exists and the domain is still attached to it, so I cannot use it anywhere else - I paid for a personal Adobe, made a new website and want to attach the domain to it but it shows an error because the domain is already attached to the old Adobe portfolio where I am not able to log in and disconnect it manually.

I contacted the domain provider and they told me I should contact Adobe.
Any ideas what I can do about this?

Thank you

This topic has been closed for replies.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

K

KaroleecAuthor

Participant

Thank you - I tried to text and call but they always say that Adobe does not offer support for Adobe Portfolio, and it redirects me to the most common issues with the portfolio on the Adobe website, which is not helpful in my case.

How can I get in contact with someone to help me with the problem?

kglad

Community Expert

that's it.

that's adobe support and if they can't help you, you're out of luck except to search for a work-around. to be sure, no one here can reset anything on adobe.com for you. these are user-to-user forums.

when you use chat, you're contacting an adobe rep. if they say they can't help, you can try another rep but if you hear the same thing, you can't go any further inside adobe.

note: you may be able to contact the school admin and work something out (they have more contact options, for example).

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