Unremoveable 7.6GB of phantom files on my creative cloud storage

Question

I just got a subscription which comeswith the  20GB of cloud storage but upon install, it says I have used up 7.6GB of space our of the 20GB. I cannot find the source of this 7.6GB. My Files, Archieve folders are clean and empty. I tried reinstalling the cloud app, uploading some files and deleting them and purging them from archive but still this 7.6GB lingers around. Because of this I am unable to sync all my files cos i exceed the limit but my files are only 17GB well below the 20GB quota. Anyone else has this problem or have an answer?

Ken G. Rice · Accepted Answer

There was a metadata problem that caused the files to not be visible. They have been placed in a folder named "Recovered 2016-10-14 22-25-02 UTC". If no longer needed you can Archive and then Permanently Delete the folder.

j_salamanca · Answer

Hi. I have a similar problem (6GB used of 20GB) but everything is empty:filesreview linkslibrariesshared with youdeletedlightroom photosmobile creations Thank you!

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