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elemail75
Participant
October 14, 2016
Answered

Unremoveable 7.6GB of phantom files on my creative cloud storage

  • October 14, 2016
  • 3 replies
  • 946 views

I just got a subscription which comeswith the  20GB of cloud storage but upon install, it says I have used up 7.6GB of space our of the 20GB. I cannot find the source of this 7.6GB. My Files, Archieve folders are clean and empty. I tried reinstalling the cloud app, uploading some files and deleting them and purging them from archive but still this 7.6GB lingers around. Because of this I am unable to sync all my files cos i exceed the limit but my files are only 17GB well below the 20GB quota. Anyone else has this problem or have an answer?

    This topic has been closed for replies.
    Correct answer Ken G. Rice

    There was a metadata problem that caused the files to not be visible. They have been placed in a folder named "Recovered 2016-10-14 22-25-02 UTC". If no longer needed you can Archive and then Permanently Delete the folder.

    3 replies

    J
    j_salamanca
    Participant
    August 16, 2024

    Hi. I have a similar problem (6GB used of 20GB) but everything is empty:

    • files
    • review links
    • libraries
    • shared with you
    • deleted
    • lightroom photos
    • mobile creations

     

    Thank you!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 16, 2024

    use a browser. there are several tabs and link to check:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

    J
    j_salamanca
    Participant
    August 17, 2024

    Thank you for your answer. I already used a browser, but everything is empty.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    October 20, 2016

    Moving to File Hosting, Syncing, and Collaboration

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity ManagerCorrect answer
    Community Manager
    October 14, 2016

    There was a metadata problem that caused the files to not be visible. They have been placed in a folder named "Recovered 2016-10-14 22-25-02 UTC". If no longer needed you can Archive and then Permanently Delete the folder.

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