Christoph_Hoegl

Participant

Question

Update payment method

Forum|Forum|5 years ago
November 22, 2020
2 replies
385 views

My creative cloud subscription automatically extends itself and I paid using PayPal. Now this time my credit card expired and I got a notification to update my payment method. So I did but I am still getting notified twice almost every 30 minutes. Everytime I click on the notification I get redirected to my Adobe profile but on the website, there is nothing wrong. This is very annoying! I hope someone can help me.

Thanks in advance.

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Community Expert

Community Expert

Hmmmm....... Do you have more than one account?

Nancy O'Shea— Product User & Community Expert

Christoph_HoeglAuthor

Participant

I got another account but does that matter?

Community Expert

Community Expert

If you have mroe than one PAID account, perhaps your other one requires updated payment details, too.

Log-out and log-in to your other account.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

We aren't Adobe employees here, so we don't have access to account information.

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Christoph_HoeglAuthor

Participant

Ok thank you!