Updated InDesign and Illustrator and now type kit doesn't sync

Question

Updated my InDesign and Illustrator this morning and since then Typkit fonts that I urgently need to use today will not sync. This really isn't good enough. How are we supposed to have a good workflow without letting clients down if something like this happens. Confidence in Adobe projects is waning.

liz, Adobe Type · Answer

An update for the thread from our conversation in Typekit Support (support@typekit.com):

The Creative Cloud desktop application was not requesting the list of fonts from the Typekit account. The solution was to:

1. sign out of the Creative Cloud desktop application, by choosing Preferences > General, and clicking the Sign Out button

2. quit the Creative Cloud desktop application

3. restart the computer

4. start the Creative Cloud desktop application

5. sign back in to Creative Cloud

The new Adobe ID session coupled with the restart may get the fonts working for you.

If anyone else on the forum has this problem and the above steps do not work, please send us your sync logs at support@typekit.com:

help.typekit.com/customer/portal/articles/1649149#logs

Thank you,

-- liz

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