Upgraded to Team, Cannot see Scans Anymore

Forum|Forum|1 year ago
May 15, 2024
3 replies
177 views

I recently upgraded to a Team account. However, no matter which account I select in Adobe on my desktop (individual, prior account profile or new Team profile), I cannot see my scans as I could before that I took with my phone app, Adobe Scan. The scans are still on my phone, but nothing is showing on my desktop. Any ideas?

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turkeyvolvoAuthor

Participant

Aaaand now when I scan on my mobile app, the document won't upload to any account. Just is stuck in "uploading" land. Restarted everything. Still won't work. Guess I shouldn't have "upgraded".

kglad

Community Expert

did you use a web browser to check?

did you sign out/in of your cc mobile app?

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turkeyvolvoAuthor

Participant

My mobile app is the only place that has all of my past scans, so I don't want to sign out and risk losing those. I tried scanning a new document and that's now showing up across machines, but within that same account, nothing else before today is there. So on my phone I see everything, on my machine I see only today's latest scan.

kglad

Community Expert

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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turkeyvolvoAuthor

Participant

I've already spent a lot of time trying to find the answer, and I can't find anything in any forum that answered my question. Lots of almost my problem, but not my problem.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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