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turkeyvolvo
Participant
May 15, 2024 4:28 PM UTC
Question

Upgraded to Team, Cannot see Scans Anymore

I recently upgraded to a Team account. However, no matter which account I select in Adobe on my desktop (individual, prior account profile or new Team profile), I cannot see my scans as I could before that I took with my phone app, Adobe Scan. The scans are still on my phone, but nothing is showing on my desktop. Any ideas?

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    7 replies

    turkeyvolvoAuthor
    Participant
    May 15, 2024 5:27 PM UTC

    Aaaand now when I scan on my mobile app, the document won't upload to any account. Just is stuck in "uploading" land. Restarted everything. Still won't work. Guess I shouldn't have "upgraded".

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 15, 2024 6:36 PM UTC

    did you use a web browser to check?

     

    did you sign out/in of your cc mobile app?

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    turkeyvolvoAuthor
    Participant
    May 15, 2024 9:26 PM UTC

    My mobile app is the only place that has all of my past scans, so I don't want to sign out and risk losing those. I tried scanning a new document and that's now showing up across machines, but within that same account, nothing else before today is there. So on my phone I see everything, on my machine I see only today's latest scan.  

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 15, 2024 5:08 PM UTC

    use a browser. there are several tabs and link to check:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

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    turkeyvolvoAuthor
    Participant
    May 15, 2024 5:26 PM UTC

    I've already spent a lot of time trying to find the answer, and I can't find anything in any forum that answered my question. Lots of almost my problem, but not my problem.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 15, 2024 5:08 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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