Upload fails – storage space keeps decreasing

Forum|Forum|1 year ago
December 22, 2024
1 reply
383 views

Hey,

I tried to upload a file to "Your files" 3 times. Every time it asks that the file needs to be converted.

I press okay, the upload starts and after while it says: Upload failed.

Surprisingly the storage space decreases by the 3 times the file size (1 GB each).

So something has been uploaded – it's not visible though …

This topic has been closed for replies.

kglad

Community Expert

what file type are you trying to upload?

to where are you trying to upload?

S

stefan_7949Author

Participant

Hey,

.psd to "Your files" … as described above (see attachment above).

Tarun Saini

Community Manager

Hi

@stefan_7949

,

Welcome to the community! We're sorry to hear about this. Are you able to upload another file format? Did you try uploading another PSD file? Please ensure the Creative Cloud Desktop App is updated.

Regards,

Tarun

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