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Participant
December 22, 2024
Question

Upload fails – storage space keeps decreasing

  • December 22, 2024
  • 1 reply
  • 383 views

Hey, 

 

I tried to upload a file to "Your files" 3 times. Every time it asks that the file needs to be converted.

I press okay, the upload starts and after while it says: Upload failed.

 

Surprisingly the storage space decreases by the 3 times the file size (1 GB each).

So something has been uploaded – it's not visible though …

 

 

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
December 22, 2024

what file type are you trying to upload?

 

to where are you trying to upload?

Participant
December 22, 2024

Hey,

.psd to "Your files" … as described above (see attachment above).

Tarun Saini
Community Manager
Community Manager
December 24, 2024

Hi 

@stefan_7949

,

Welcome to the community! We're sorry to hear about this. Are you able to upload another file format? Did you try uploading another PSD file? Please ensure the Creative Cloud Desktop App is updated.

 

Regards,

Tarun