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J
jammerinsky
Known Participant
May 21, 2014
Question

uploads not showing up.

  • May 21, 2014
  • 2 replies
  • 549 views

im having a lot of issues with uploading a file. the file is only 90mb.

i leave it uploading, get back to it later on and it has finished uploading, no errors show, but the file is nowhere to be seen.

im having to keep using dropbox to send files to my clients as adobe's service is constantly failing me.

adobe.. HELP! why is this happening!!

the file is called "aussie_pickers.mov" it is a prores compressed movie file.

This topic has been closed for replies.

2 replies

D
Adobe Employee
derekajack
Adobe Employee
May 22, 2014

Hi,

can you provide more detail of the steps you're taking?  Are you uploading via the web or using the Creative Cloud Desktop app (placing the file in your Creative Cloud Files folder)?

Also, what platform are you on (Mac or Win)?

J
jammerinskyAuthor
Known Participant
May 22, 2014

i could talk for days about the issues i have had with this service. firstly i had issues with uploading from desktop app

you can read the ridiculous response i got your your support staff here regarding the desktop uploader...  (sixth post down)

Re: Creative Cloud Archive not working!

i am using mac, the most current issue now is dragging and dropping content via the web page uploader, i have also tried using the navigation windows to upload instead of dragging and dropping.

i am constantly having to go and use dropbox as this company has a product that works effortlessly and seamlessly.

why adobe cant get this right i do not know.

J
jammerinskyAuthor
Known Participant
May 21, 2014

third attempt now. i am seriously contemplating leaving this service.

i have now renamed the file and zipped it.  same again, file does not show up.

whats going on adobe?

keen246
keen246
Participant
May 22, 2014

I'm also having the same issue. After 2 days of using the service, I'm thinking of ditching the adobe cloud. Obviously the service is not ready for public use.

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