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glamorous_art5CEC
Participant
June 23, 2022
Answered

Urgent help!! - Behance access denied

  • June 23, 2022
  • 3 replies
  • 7501 views

I cant seem to log into my behance account...it says access denied.

Im getting notifications of behance on my creative cloud...but i cannot login.

and my name has somehow changed into defaultt9o4vjv5ij23. which is not my adobe name.

Someone please help because it looks like my account is hacked.

Ill share my original account details in images below.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    @muthanna96,

    For Behance issues, submit a support request to Behance below.

    https://help.behance.net/hc/requests/new?ticket_form_id=4164

    They typically reply by email within 24 hours, except on weekends & holidays. Check your spam folder.

     

    For Adobe account or billing matters, CONTACT ADOBE SUPPORT below:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.

     

    3 replies

    M
    muthanna96
    Participant
    September 13, 2022

    I'm having the same issue as well.

    Does anyone know what to do about this?

    Please help!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 13, 2022

    @muthanna96,

    For Behance issues, submit a support request to Behance below.

    https://help.behance.net/hc/requests/new?ticket_form_id=4164

    They typically reply by email within 24 hours, except on weekends & holidays. Check your spam folder.

     

    For Adobe account or billing matters, CONTACT ADOBE SUPPORT below:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    G
    glamorous_art5CECAuthor
    Participant
    June 23, 2022

    Im getting error in adobe account

    Two different accounts on same email!!!???

    Ive tried to login multiple times and its switching between the two.(the one with profile pic is my original account.)

    I dont know whats happening 

     

    A
    Amyntikos
    Participant
    June 26, 2022

    I am having the same issue.

    I have a paid adobe account which I can have an access to, but I can't get an access to Behance.

    Very weird situation for no reason.

    Need help!

    G
    glamorous_art5CECAuthor
    Participant
    September 6, 2022

    Goto behance help center and raise a ticket with proper proofs.....theyll get back to you.

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    June 23, 2022

    Behance is not supported on this site. You need to go to: https://help.behance.net/hc/en-us

     

    If you tried that already and couldn't get an answer, try clicking Contact us at the top right of the Behance help page.

      G
      glamorous_art5CECAuthor
      Participant
      June 23, 2022

      Im getting error in adobe account as well.

      Two different accounts on same email!!!???

      Ive tried to login multiple times and its switching between the two.(the one with profile pic is my original account.)

      I dont know whats happening 😞

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      June 23, 2022

      This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

      Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

      CHAT: Click the following to contact Adobe customer support staff for help:

      https://helpx.adobe.com/contact/support.html

      You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

      This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

      Click the chat icon at the bottom right of the page to open a chat session.

      If that doesn't work, try this link, which opens a chat window directly:

      https://helpx.adobe.com/contact.html?rghtup=autoOpen


      PHONE: You can also search this page for a regionally appropriate phone number for customer support.

      https://helpx.adobe.com/contact/phone.html

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