Urgent Help with getting photos out of cloud please

Question

I moved photos from photoshop. Simple RGB 8 to a folder. from there I am attempting to upload to a publisher. But only some of the photos went so I went back through every image to make sure they were OK. They are only 9mb and 8 bits in RGB. However in the folder on my Mac desktop next to some are faded exclamation marks and some have clouds.
These are photos I only need this once for a client. I cannot access them to move them to my client.

Can anyone help? I'm on a deadline and have been waiting for Adobe chat for hours already. They keep passing me on and the girl on the phone hung up on me. Thanks to anyone who can help. I'm kinda under pressure.

Nancy OShea · Answer

I don't know what the screenshot is supposed to be, sorry. Use Windows File Explorer or Mac Finder to locate files on your local computer hard drive.

For future reference, there is a Creative Cloud Files folder on your hard drive. Have you ever used it? I ask because the files you saved to that folder were probably synced automatically to your Creative Cloud storage. See link below for more details.

https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html

Log-in to the website below to check. You may access your Creative Cloud Storage from most modern browsers on either Win or Mac.

Creative Cloud Assets https://assets.adobe.com

Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com

Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com

All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com

Projects
Brand files
Graphics
Web pages
Videos

Hope that helps.

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