Skip to main content
Petra5D4E
Petra5D4E
Participating Frequently
August 5, 2022
Question

Use all Adobe Creative Cloud apps Offline

  • August 5, 2022
  • 1 reply
  • 7684 views

Hi everybody,

While I am working on my Adobe apps on holiday I have to use a public open internet connection, which is sensitive for malware. Is there a way I can stay offline with my computer and still use my AE, AI and ME? Does an offline mode exists? Would also be nice on places where I don't have internet,

thank you in advance!

Petra

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 5, 2022

    Hi Petra,

     

    Thanks for reaching out. I would like to inform you that the desktop apps in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer. So, you don’t need an ongoing Internet connection to use them.

     

    An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license. The desktop apps attempt to validate your software licenses every 30 days.

     

    Annual members can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.

     

    For more information, please check this article and let us know if that helps: https://helpx.adobe.com/in/creative-cloud/kb/internet-connection-creative-cloud-apps.html

     

    Regards,

    Tarun

     

     

    L
    Legolas175003280qf3
    Participant
    August 7, 2022

    Hi,
    "An Internet connection is required the first time you install and license your apps. But, you can use the apps in offline mode with a valid software license. The desktop apps attempt to validate your software licenses every 30 days."

    This is simply not true,  I have had numerous issues with offline mode despite having an annual full CC plan.
    Earlier today I had it twice the same day just because I took my PC offline.
    How can Adobe not fix this issue?

    Last time I was completely locked out from using any app during a 24-hour ferry ride with no Internat connectivity for 14 hours. Consider the loss of time and money for paying customers because Adobe cannot sort this out!!??

    Truly frustrated about this, you waste my time and block me to use applications I have paid for.

    I am depending on using these apps partly for my work, and you keep letting me down.
    This is really unacceptable.

     

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      August 8, 2022

      Hi @Legolas175003280qf3 ,

       

      We're sorry about the trouble. Would you mind telling us more about the issue? Do you get any error messages when using the app offline? From where did you buy the Adobe subscription?

       

      If you're looking for one-to-one support, you can contact the support team directly by initiating a chat session. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      Regards,

      Tarun

       

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices