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Participant
February 16, 2017
Answered

Video File Size Upload Limitation

  • February 16, 2017
  • 3 replies
  • 975 views

I have a video file that is 1.2 GB in size and i need to share it. I received a file size too large message. How do I expand the allowable file size of my Creative Cloud ?

This topic has been closed for replies.
Correct answer kglad

you probably can free some space:  Creative Cloud file storage and quota

3 replies

Participant
November 20, 2019

You guys really should stop marking your answers as a correct answer and close the case if the customer is still complaining down below!

Participating Frequently
October 31, 2017

This is NOT the right answer.

The "file too big" message relates to any file OVER 1 GB being uploaded using a browser.

Larger files can be uploaded (up to 5GB) using the DESKTOP APP.

It has nothing to do with how much space is remaining on the OP's CC account.

john

sydney

Participant
December 29, 2024

John, I have the same question and appreciate your answer, but I don't know what's DESKTOP APP and how to get it. Could you please give a little more information? Thank you!

kglad
Community Expert
Community Expert
December 29, 2024

@Marina34937948qa55 

 

that would be the cc desktop app, but whether that would help you depends on exactly what problem you're seeing with what app/version.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 16, 2017

you probably can free some space:  Creative Cloud file storage and quota