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yarin didi22434313o03d
Participant
October 3, 2023
Question

Video Module wont play on some mobile phones

  • October 3, 2023
  • 2 replies
  • 142 views

Hi,
I finished creating my portflio website which includes multiple videos all thoughout it.
It seems that on some phones the video will refuse to start playing (stuck on the first frame) and I coouldnt find any information about understading / solving this issue. 
This happens on both IOS and Android systems.
Video playback is a simple basic feature that should'nt pose any problems!

If you have any suggestions regarding this problem, please reply 🙂

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 3, 2023

    It could be a memory problem.  Mobile devices can't handle large amounts of data unless there's ample room for it.

    Do you have a fast data plan?  And plenty of available physical memory on your Phone?

     

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 3, 2023

    most browsers block video/sound until/unless the user interacts.

     

    ================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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