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Participant
August 5, 2022
Answered

Video Wake Lock Prevents Monitor Display from Going into Standby

  • August 5, 2022
  • 3 replies
  • 10679 views

When active, display will not go to standby nor will PC go to sleep.  I can close down Creative Cloud Services and display and sleep work correctly.  Even though timer is set to 5 minutes for display and 20 minutes for sleep, neither will happen as long as creative cloud is active.  

This hassle has not always been there, but not sure what has changed.

 

Ideas?

This topic has been closed for replies.
Correct answer Nick22848596i4l5

that makes sense.  post your solution if you find one.


I haven't used my main pc in a while but I noticed tonight it's doing the same thing. So I've set a taskscheduler task to automate the powercfg override. Here are my settings if anyone else wants to do it. I've manually ran the task a few times to confirm that it is working. (FYI - To remove a requestsoverride in cmd, just type the same command string without the variables "Display System" at the end.

 

powercfg /requestsoverride process "creative cloud.exe"

 

To view active overrides list

 

powercfg /requestsoverride 

 

To create the auto override, open task scheduler. Click "Create Task" on the right side. 

In general, make sure to check "run with highest privleges"

In triggers, I set mine to run once daily at 10:00am

In Actions, choose "Start a program" type"C:\Windows\System32\powercfg.exe" in the first box. In add arguments box type "requestsoverride process "creative cloud.exe" display system" note there is no / at the beginning. Leave "Start In" blank.

 

In the conditions tab I left everything as default

In the settings tab, I checked "Run task as soon as possible after scheduled start is missed"

That's it!

 

You can manually start the task by right clicking on the task in your task scheduler library and choose run. Then you can double check if it worked by going back to the command prompt and typing 

powercfg /requestsoverride to show the list of active overrides.

 

Good luck!

3 replies

MRMAdmin
Participant
August 16, 2022

Here's something that is working for me, for now. You can override the Adobe wake timers in Windows 10/11 using the following command from an elevated cmd prompt:

 

powercfg /requestsoverride process "creative cloud.exe" display system

 

Doing that will override the "video wake lock" placed by Adobe Creative Cloud. In my experience, that override is sometimes temporary and sometimes gets undone with windows updates, software udpates, etc. but is easy enough to re-do if needed. Give that a try.  Hopefully, regardless of the claimed "majority" not having the issue but us all knowing it clearly is an issue, Adobe will eventually fix it.

kglad
Community Expert
Community Expert
August 16, 2022

thank you for that info.

August 17, 2022

This workaround by MRMAdmin does work. 

I am going to explore with using the Windows Task Schedule to run the command every 30 minutes or so.

Participant
August 6, 2022

I've been having the same issue lately

 

kglad
Community Expert
Community Expert
August 6, 2022

try the above.

kglad
Community Expert
Community Expert
August 6, 2022

pause file syncing.  

 

if that fails, try updating your video driver.