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summer912
Known Participant
February 20, 2022
Question

we can't verify your subscription status error

  • February 20, 2022
  • 1 reply
  • 351 views

I get this error (attached) and have tried everything mentioned in Adobe support. Any other ideas out there? Thanks!

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 20, 2022

    [Moderator moved from Using the Community (forums) to Creative Cloud Services.]

    Please confirm your account is active and payment details are current by logging-in below.

    https://account.adobe.com/plans

     

    Also make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

    • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
    • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

    https://helpx.adobe.com/creative-cloud/system-requirements.html

    Finally, see this help article about connection errors.

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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