"We can’t verify your subscription status." preventing from rendering using AME

Forum|Forum|4 years ago
November 8, 2021
2 replies
434 views

Is there a way to fix this so I can get back to work, or is this an Adobe thing and I just need to take extra steps to avoid rendering with AME until it's rectified?

Thanks for your time

(forced to choose one of the not relevant topics provided, so chose "libraries")

Libraries

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Also see this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Nancy O'Shea— Product User & Community Expert

DarseZSzaboAuthor

Inspiring

Thank you Nancy, will give this a try.

John T Smith

Community Expert

Log-in to your Adobe account and click this link https://account.adobe.com/products to verify

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

DarseZSzaboAuthor

Inspiring

Thank you John, will check this out

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