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DarseZSzabo
DarseZSzabo
Inspiring
Nov 8, 2021 8:01 PM UTC
Question

"We can’t verify your subscription status." preventing from rendering using AME

Is there a way to fix this so I can get back to work, or is this an Adobe thing and I just need to take extra steps to avoid rendering with AME until it's rectified?

 

Thanks for your time

 

(forced to choose one of the not relevant topics provided, so chose "libraries")

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4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Nov 8, 2021 8:26 PM UTC

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Also see this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

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Nancy O'Shea— Product User & Community Expert
DarseZSzabo
DarseZSzaboAuthor
Inspiring
Nov 8, 2021 11:27 PM UTC

Thank you Nancy, will give this a try.

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Nov 8, 2021 8:04 PM UTC

Log-in to your Adobe account and click this link https://account.adobe.com/products to verify

 

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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DarseZSzabo
DarseZSzaboAuthor
Inspiring
Nov 8, 2021 11:27 PM UTC

Thank you John, will check this out

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