"We have detected a problem with your settings" Can't access library

Forum|Forum|8 years ago
January 19, 2018
6 replies
3735 views

Had issues with my computer and had to wipe it and start over. Did have windows 10 and everything worked fine with the cloud but since my reinstall with Window 7 pro I'm having the following error message in the cloud library window

"We have detected a problem with your settings"

It gives me a link to the internet settings but all of my settings are grayed out except "add VPN" so I can't go where it says to go.

The rest of creative cloud is fine I can download and install software at least. Can someone give me an alternate way to fix this issue?

Thanks

File sync

This topic has been closed for replies.

Correct answer David__B

Hi Tvshrine,

Please try the troubleshooting listed here and let us know if it helps

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Thanks,

- Dave

D

defaultyxvijuhi7ktf

Participant

I am currently having this issue, has anyone found a resolution for this? I have tried all the troubleshooting options none work

kglad

Community Expert

@defaultyxvijuhi7ktf

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.