Participant

Answered

We need a "Empty trash" button on the Deleted folder

9 replies
1052 views
Translate

I've been running out of space on my hard disk for a while, and today I discovered the reason. I need to clean the Deleted Folder, on the Creative Cloud web page. Unfortunately, I have thousands of files to delete.

Can we have an "Empty trash" button implemented? Or maybe an option to clean the folder automatically, from time to time?

Thank you in advance.

Cloud storage web assets

This topic is closed to new replies. Start a new post to keep the conversation going.

John T SmithCorrect answer

Community Expert

This may help...

-https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

C

Christian24729118tvrf

Participant

This is all a bit rediculous as this is a very basic feature, especially knowing that there is a hidden URL param to actually show a "Empty Trash" button in the UI that is non-functional. Makes one wonder 🙂

Translate

kglad

Community Expert

@Christian24729118tvrf

it's a basic feature, and adobe knows it's needed but for some reason is unable or unwilling to implement it.

Translate

Lr Mark

Participant

Feature request,

I wish to empty years of deleted files that are in my deleted folder 10,000 + files (1TD subscription) with ACC

Either

Button to "empty all"

or

Auto delete, like lightroom, files are deleted after 60 days

Translate

OC graphic designer

Participating Frequently

Just had a long session with Adobe Chat teammember who politley suggested I hold the shift button to select multiple files to delete. I told him I had literally thousands of files in that folder. I couldnt even tell how many there were, I just had to try to delete 300 or so at a time, after 4 hours I have removed over 20GB. I'm still going ... apparently he has lodged an issue with support. Somehow I dont think they care reading the other comments here.

I diddnt even know it was there (why should I?) ... I empty my trash on the desktop, not knowing that for some reason those Cloud files are not deleted but moved into the trash on the Cloud, which has just gotten bigger and bigger over time.

Why there is no empty trash button in my iCloud, its a truly bizare oversight. I just emptied my OneDrive trash in 1 second.

Translate

OC graphic designer

Participating Frequently

And the problem persits ... I have just discovered 23GB in my trash. Adobe team member just suggested I select first item, scroll to last item and hold down shift and go to the last item. When I told them I had thousands of files and could not go to the last item ... the chat ended there. Yet again, thanks Adobe. Wonderful customer service.

Translate

kglad

Community Expert

common problem with no better solution.

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

Translate

C

Christian24729118tvrf

Participant

So I only do this ~80.000 times and I'm done? 🙂 The best I found is shift-click to selected bataches but the webinterface triggers 3 HTTP requests to delete one file. Not sure if an "Permanently delete all" button is some rocket science.

Translate

John T Smith

Correct answer

Community Expert

This may help...

-https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Translate

C

camaleonicoAuthor

Participant

Thank you! It's helped a lot!

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.