Participant

Question

We've been having files "disappear" from Creative Cloud. Anyone else? Known issues?

Forum|Forum|11 years ago
May 12, 2015
6 replies
750 views

This topic has been closed for replies.

I

ijernigan

Inspiring

Same is happening to me...Going to probably have to stop using Creative Cloud for storage after all the breaking bugs over the past two months. It's just not to be considered a backup solution and definitely not reliable collaborative storage.

D

derekajack

Participating Frequently

Hi John,

as well as checking Archive online, can you look in your local Trash/Recycle Bin folder and let me know if you see your assets there?

Also, when you say we, does this mean you're collaborating on folders and others are seeing the same issue?

johns76326631Author

Participant

Yes, files are in Trash bin. I there going to be a fix for this soon?

Also, could you tell me how Archive on CC works? Do we need to archive manually, and if so, how?

At present, our Archive folder has only 2 documents in it, from the first day on CC. Please advise.

Thank you,

John

M

majmanCC

Participating Frequently

Same happened to me and my team: Files are getting deleted from creative cloud

Sheena Kaul

Legend

Hi John,

Please try to login to the URL below:

assets.adobe.com

Once you are logged in, checked under the Archived folder.

Regards,

Sheena

Atul_Saini

Legend

Moving the discussion to File Hosting, Syncing, and Collaboration.

Atul_Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.