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What happens to my CC subscription if the email tied to my account is deleted?

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Additionally, what if this is a school email, and the subscription was purchased with a student discount?

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kgladCorrect answer

Community Expert

you won't be able to use your subscription if you need to sign in to your account and the email address is incorrect. ie, change your email address to a valid one, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

Nancy OShea

Community Expert

Update your online account profile with a valid email adddress ASAP.

https://account.adobe.com/profile

If you're still a student, you can upload proof of eligibility -- copy of Student ID Card, Transcript or Tuition bill.

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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

BUT you do not have any grace period to change your email address. ie, fix that asap.

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A

A29800054yfao.Author

Participant

So, if I have an active subscription with student pricing, and change my email to a non-student email would my current subscription be affected? Also, if I have a secondary email that is not at risk of deletion, do I still have to worry about this?

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Peru Bob

Community Expert

No.

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Peru Bob

Community Expert

If you are graduating, and that is why you are losing the school email, then you have a one year grace period for the educational pricing.

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kglad

Correct answer

Community Expert

you won't be able to use your subscription if you need to sign in to your account and the email address is incorrect. ie, change your email address to a valid one, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

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