What happens to my files when my subscription period expires?

Forum|Forum|4 years ago
June 26, 2021
3 replies
19031 views

I got the plan for students and teachers , which gave me 100 gigabytes of From cloud storage, my question is what happens to my files if I cancel my subscription to the paid plan or are late in payment ? , thanks for your time

Cloud storage web assets

Correct answer John Waller

See sub-heading "What happens when I cancel my Creative Cloud subscription?"

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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wambosa

Participant

Came here looking for an answer and looks like this is it. I had a subscription for several years on the ipad. I disabled it for a year and came back to an empty folder. All my work for the past few years is just gone. I didn't understand that the app was ONLY using cloud storage, I thought it was local on my device.

Word of warning to anyone getting ready to back off from the subscription, a local backup is a must. Cannot trust the cloud storage. People are saying that you get 2GB free, but I have zero files now. So if they give you 2, it must only be if you use less than 2. I can't say how many GB i had a few months ago, but it was dozens of projects.

kglad

Community Expert

always save local.

Nancy OShea

Community Expert

Access to all Creative Cloud apps & services will stop when your subscription ends. That includes cloud storage, Adobe Portfolio website, etc...

Nancy O'Shea— Product User & Community Expert

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Matt29263396s5z8

Participant

Is there a way to save out the editable files? Do they remain within the cloud for an indefinite period of time--until I renew my subscription. Will they always be available? Or does Adobe delte the files after a certain amount of time?