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what happens to my portfolio once i end my adobe subscription?

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Hi,

I am starting on myportoflio as I have now an active adobe subscription (all apps), but wondered if I cancelled this subscription, will myportfolio website just disappear?

default24790080n0lkc0Correct answer

Participant

Hi, friends. Adobe Portfolio responded to my email query and this is what they wrote:

"If you cancel or choose not to renew your creative cloud membership, your site will remain live for 14 days. After this 14-day grace period, your site will come offline. You will still be able to access all of your work in the Adobe Portfolio editor but your website will not be live/public until you renew the subscription."

Sounds like the above answer from 2017 is still true, despite what the chat help had to say.

M

Meravish - Merav Shaked

Participant

Paying for a whole Creative Cloud plan just to keep one site online is a real pain. Maybe the question is less which plan to keep and more what you want in hand before you let it go. When the plan ends the site stays live for 14 days and the content stays in the Editor, so those 14 days are the time to save the page list from your site's /sitemap.xml, each page as a PDF and your original images. Are you leaving Creative Cloud because of the cost, or because your work has moved to other tools?

Full disclosure: I'm a designer, and I built a paid tool for exactly this moment, Promtfolio (promtfolio.com). You paste your Portfolio link and it rebuilds every project page as a site you own, so it stays online without the plan. It's not made by Adobe, and the free way above works too.

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I

Isabel_Ochoa3101

Participant

I have a question: if you cancel your adobe acount, you can pay only for adobe portfolio?

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Nancy OShea

Community Expert

@Isabel_Ochoa3101.

No. At a minimum, you need any active Creative Cloud plan (single app or bundled package) to keep using Portfolio.

It’s a free perk for Creative Cloud subscribers only.

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

Q

quirky_Glow157F

Participating Frequently

If you cancel your Adobe Creative Cloud subscription, your site will remain online for two weeks after the cancellation. After two weeks, your site will come down/offline but can still be accessed through your Editor at any time via myportfolio.com/editor. If you subscribe to another plan in the future, with the same Adobe ID, you will be able to log in and republish your site without having to build it again.

Re: portfolio - deleting account is portfolio information saved

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default24790080n0lkc0

Participant

I just chatted with two different customer service agents and they gave me information that not only contradicted this Community answer, but each other's information. I've reached out on help.myportfolio.com to get some clarification. But the latest agent I chatted with, Seema, said everything would be deleted.

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default24790080n0lkc0Correct answer

Participant

Hi, friends. Adobe Portfolio responded to my email query and this is what they wrote:

"If you cancel or choose not to renew your creative cloud membership, your site will remain live for 14 days. After this 14-day grace period, your site will come offline. You will still be able to access all of your work in the Adobe Portfolio editor but your website will not be live/public until you renew the subscription."

Sounds like the above answer from 2017 is still true, despite what the chat help had to say.

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