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charlotten86139972
charlotten86139972
Inspiring
November 17, 2017
Answered

what happens to my portfolio once i end my adobe subscription?

  • November 17, 2017
  • 1 reply
  • 34493 views

Hi,

I am starting on myportoflio as I have now an active adobe subscription (all apps), but wondered if I cancelled this subscription, will myportfolio website just disappear?

    Correct answer default24790080n0lkc0

    Hi, friends. Adobe Portfolio responded to my email query and this is what they wrote:

     

    "If you cancel or choose not to renew your creative cloud membership, your site will remain live for 14 days. After this 14-day grace period, your site will come offline. You will still be able to access all of your work in the Adobe Portfolio editor but your website will not be live/public until you renew the subscription."

     

    Sounds like the above answer from 2017 is still true, despite what the chat help had to say.

    1 reply

    Q
    quirky_Glow157F
    Participating Frequently
    November 17, 2017

    If you cancel your Adobe Creative Cloud subscription, your site will remain online for two weeks after the cancellation. After two weeks, your site will come down/offline but can still be accessed through your Editor at any time via myportfolio.com/editor. If you subscribe to another plan in the future, with the same Adobe ID, you will be able to log in and republish your site without having to build it again.

    Re: portfolio - deleting account is portfolio information saved

      D
      default24790080n0lkc0
      Participant
      June 9, 2022

      I just chatted with two different customer service agents and they gave me information that not only contradicted this Community answer, but each other's information. I've reached out on help.myportfolio.com to get some clarification. But the latest agent I chatted with, Seema, said everything would be deleted.

      D
      default24790080n0lkc0Correct answer
      Participant
      June 9, 2022

      Hi, friends. Adobe Portfolio responded to my email query and this is what they wrote:

       

      "If you cancel or choose not to renew your creative cloud membership, your site will remain live for 14 days. After this 14-day grace period, your site will come offline. You will still be able to access all of your work in the Adobe Portfolio editor but your website will not be live/public until you renew the subscription."

       

      Sounds like the above answer from 2017 is still true, despite what the chat help had to say.

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