What steps can I take to troubleshoot a recurring Adobe software issue on my computer?

Forum|Forum|2 years ago
March 29, 2023
4 replies
353 views

I have been experiencing a recurring issue with the Adobe software on my computer. It crashes or freezes within a few minutes when I try to launch the program. This has been happening consistently for the past few days, and I cannot use any of the Adobe applications properly. I have tried restarting my computer and reinstalling the software, but the problem persists.

What steps can I take to troubleshoot this issue and get my Adobe software working properly again?

This topic has been closed for replies.

John T Smith

Community Expert

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

kglad

Community Expert

@thahem29133739r2o8

all your adobe apps are crashing and you have more than 2 or 3 installed?

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Ged_Traynor

Community Expert

@thahem29133739r2o8 can let us know which Adobe application you're referring to so we can move the thread to the correct forum

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