What to do when a Adobe Innovate Exchange Partner - Magento give no support ?

Question

Hello Community,
 
We would like to hear your opinions with our sad story with Magezon.com
 
We did buy your Ninja Menus Module on January 22th, 2021. Order # 000003588. Cost USD 169.
After placing order we asked for a customization service using the following ways:

Support Tickets # 2696635, 2669737 and 2701569 at LINK REMOVED
Skype: baomgt ( more than 20 times to Magezon CEO)
Magezon Web Site Chat
Sent Emails to  LINK REMOVED

So we decide to open a Dispute Case on Paypal with same results, Magezon never answer.
Thinking innocently, we cancel the Paypal Dispute to see if this way Magezon help us this time.
We have had great experience with Magento Companies from Vietnam like Mageplaza and Mage-World, but Magezon has been a nightmare an a terrible experience for us.
 
Finally we asked for a refund to get another Mega Menu solution and Guess What ?
 
Magezon did not answer.
 
Thanks,
Daniel Mas

Nancy OShea · Answer

I don't understand. This is an Adobe product community How is this related to Adobe or Magento for that matter?

Magento is an eCommerce platform.

Magezon appears to be a 3rd party extension developer, totally separate from Adobe or Magento. I don't know but this seems like apples and alligators to me.

BTW: Adobe NEVER uses Skype to communicate with their customers. Do not delay. Demand a refund from PayPal today!

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