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Participant
January 19, 2023
Question

When does my account downgrade after cancellation

  • January 19, 2023
  • 4 replies
  • 248 views

Hi all

 

I have just paid years worth of CC plans and since this is the last year i'd be using it I wish to cancel now so I don't forget next year. It says when I cancel the plan my account gets downgraded to the free account - does this happen at the renewal interval next year or does this happen immediately thus loosing a years worth of paid for subscriptions?

 

Thanks

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4 replies

John Waller
Community Expert
Community Expert
January 22, 2023

You have to cancel in a smart way with one eye on the renewal date to avoid an early cancellation fee.

As mentioned, Adobe does not permit scheduled cancellation in advance. It's all down to your timing.

 

quote

does this happen at the renewal interval next year or does this happen immediately thus loosing a years worth of paid for subscriptions?

 

Service continues until the end of the monthly billing period in which you cancel.

See: https://www.adobe.com/legal/subscription-terms.html

 

However, keep in mind the terms around early cancellation.

If you cancel anywhere in months 1 through 11 of your annual contract then "...you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

 

The early cancellation fee is a sliding scale depending on when you cancel.

See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

If you cancel in month 12 then there is no cancellation fee.

 

Nancy OShea
Community Expert
Community Expert
January 20, 2023

Note the renewal date in your online account.

https://account.adobe.com/plans

Set a reminder on your smartphone or Google Calendar to cancel in the 12th month, after payment is processed but before it automatically rewnews for another year.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
January 19, 2023

because you can't schedule cancellation with adobe, set a reminder to cancel within a few days of your renewal date.

Peru Bob
Community Expert
Community Expert
January 19, 2023

It happens when you cancel.