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Known Participant
Sep 16, 2020 4:06 PM UTC
Question

When I install Creative Cloud I get the Search Mine malware

When I install Creative Cloud app I get the Search Mine malware. This has happened mutiple time on my iMac requiring me to go through the process of removing the malware. This morning I removed Creative Cloud and downloaded a new install from Adobe.com. Immediately I have Search Mine malware installed.

 

Why is this happening?

 

Todd

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2 replies

Nancy OShea
Community Expert
Community Expert
Sep 16, 2020 11:22 PM UTC

This has nothing to do with Adobe.  This is a browser hijacking issue unrelated to Creative Cloud.  It sounds like your computer was infected long before now with a persistent malware.  

 

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Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
Sep 16, 2020 11:02 PM UTC

Can you post the link to the site that you downloaded from?

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