Where all telephone and chat contatct options are gone?

Forum|Forum|4 years ago
August 28, 2021
1 reply
370 views

Since some time there is no working option to contact Adobe. All "contact us" buttons on Adobe.com are not working or are just redirecting to how tos. What is going on?

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kglad

Community Expert

for phone:

https://helpx.adobe.com/contact/phone.html

for chat:

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

PLManAuthor

Participating Frequently

Did you tried it on macOS? There is no possibility to start chat on Safari, Firefox nor Chrome. Icon shown above doesn't exist. Clicking on link https://helpx.adobe.com/contact.html loops to how tos.

PLManAuthor

Participating Frequently

On Windows using Edge and Firefox it doesn't work too. No chat at all.

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