Skip to main content
H
hindh46575073
Participant
October 26, 2015
Question

Where are my files

  • October 26, 2015
  • 1 reply
  • 358 views

Was working and suddenly found missing links on my file, when checking my creative cloud folder that i'm working from, all files are gone!

From 25G used to 0.1%

We are a an international agency who trusted the cloud and were using it for a year now, went through some troubles, but this is the worse that can happen.

We need the files, days of work worth a lot!

Please tell me that we can get the files recovered.

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
October 27, 2015

Hi,

I'm sorry to hear about this, could someone else have deleted them that was logged into the same Adobe iD? Your files are always kept in the Archived section of the Creative Cloud website, even after you delete from the desktop client. You can find them there and restore them.

Could you also send me the following information so we can better look into this issue for you.

Adobe ID:

Forum nickname:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (None/Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue.  You can do this by installing and running the log collection tool following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks

Warner

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices