where is my photoshop and lightroom?

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm a) you have an active account and b) your payment details are current. https://account.adobe.com/plans

2. If you still need help, scroll down to Contact Adobe on the same page.
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4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html